Ingredients for Employee Retention

Manpower is hard to come by these days, especially for small and medium enterprises (SMEs) like Elsie’s Kitchen Catering Services Pte Ltd. In a less glamourous, saturated and competitive industry, it is even harder to retain workers, said Elsie’s Kitchen Chairman and CEO Daniel Ang. But according to Mr ...

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Productivity Takes off at T4

Passengers at Changi Airport’s Terminal 4 will now be able to check-in, collect their boarding pass and drop their luggage without having to join long queues at the airline counter. All these have been put in place to boost productivity. NTUC Secretary-General Chan Chun Sing and union leaders from ...

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Serving up Great Service

What does it take to be in the service line and keep customers smiling? We find out from two finalists of the Excellent Service Awards (EXSA) 2017’s highest honour, Superstar Award.

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Leticia Anne Dragon A Dragon Among Men

Leticia Anne Dragon: A Dragon Among Men

Her family name is synonymous with horse racing in Singapore. Leticia Dragon, 43, comes from a family of jockeys and trainers – her grandfather was a jockey, as was her late-father, Douglas Dragon, who became a trainer later on in life.

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